Our J0 examination Revision e-Workbooks are designed to be affordable solutions to Advisers and other financial services professionals to help them pass their Level 4 exams.

At the end of this unit, candidates should be able to demonstrate an understanding of:

• the characteristics and role of a supervisor;

• different leadership and behavioural models;

• how communication is made effective and be able to describe a range of communication methods;

• the legal and regulatory aspects of training and competence;

• how learning takes place;

• the coaching, counselling and assessing processes and the roles within them;

• the role of compliance in the sales process;

• the setting and measuring of objectives;

• management information and quality standards;

• relevant legislation in connection with employment, performance management and termination of employment.